Privacy Notice

1. Who We Are

Bridges ("we", "us", "our") is an FMCG market development and brand partnership company based in Bosnia and Herzegovina. We act as local market offices for international brands entering the B&H market.

For any privacy-related questions, you can contact us at:

• Email: [email protected]
• Phone: +387 63 773 644

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact or discovery call form
• Send us an email or call us
• Subscribe to any communications
• Interact with us through social media

This information may include:

• Name and job title
• Company name
• Email address
• Phone number
• Country and market of interest
• Any other information you choose to provide in your message

3. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source

We use cookies and similar technologies for analytics purposes. See Section 8 for more details.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule discovery calls
• Provide information about our services
• Communicate with you about potential partnerships
• Improve our website and services
• Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily submit your information through our forms or contact us directly.
• Legitimate interest: To respond to inquiries, manage business relationships, and improve our services.
• Legal obligation: When we are required to process data to comply with applicable laws.

6. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Third-party tools we use to operate our website and manage communications (e.g., form processors, CRM systems, analytics providers).
• Legal requirements: When required by law, regulation, or legal process.
• Business partners: Only with your consent, in the context of a specific partnership discussion.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and business correspondence are typically retained for the duration of any active business relationship and for a reasonable period thereafter.

8. Cookies

Our website uses cookies and similar tracking technologies to:

• Essential cookies: Enable core website functionality.
• Analytics cookies: Help us understand how visitors use our website so we can improve it.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Restriction: Request that we restrict processing of your data.
• Objection: Object to the processing of your personal data.
• Data portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us at [email protected].

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Your information may be processed in Bosnia and Herzegovina and other countries where our service providers operate. We take appropriate steps to ensure that your data is treated securely and in accordance with this privacy notice.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Notice

We may update this privacy notice from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this notice periodically.

14. Contact Us

If you have any questions about this privacy notice or how we handle your personal data, please contact us:

• Selma Jokic: [email protected]
• Belma Idrizbegovic Arnautovic: [email protected]
• Phone: +387 63 773 644